GET VIRTUAL ASSISTANCE

Many student services are currently being offered through Zoom virtual lobbies.

To connect to a staff member in a particular department choose from the options below.

Zoom can be used on a computer, tablet, or smartphone or you can call in. Visit Zoom.us/resources for more information and help videos. When you select a department you will be put into a waiting room and a staff member will be with you as soon as possible.

CALLING IN

If you like to call in to a department Zoom lobby dial one of the phone numbers below and when prompted, enter the meeting ID for the department (meeting IDs are listed below).

Toll free: 833-302-1536

Use if you have unlimited talk:

Zoom Phone Numbers
  • +1 253 215 8782
  • +1 301 715 8592
  • +1 312 626 6799

Virtual Assistance Lobbies

Monday-Friday 8:30-4:30 pm                      Closed Saturday/Sunday

Note: Apple iPhone/iOS Safari users may need to download and install the Zoom application, or use an alternative browser.

Welcome Center
Hours:
Monday – Friday
8:30 AM – 12:00 PM
12:30 PM – 4:30 PM
On LiveChat

For answers to general questions about WWCC, help getting started as a student, to explore our campus, or to invite our outreach team to your event, please use the LiveChat feature on the website. Friendly Welcome Center staff are there to serve you.

Student Services
Meeting ID: 700 435 541

Hours:
Monday - Friday
8:30AM - 12:30PM
1:30PM - 4:00PM

Advising & Counseling | Financial Aid | OAR | Workforce

Connect to Student Services Lobby
Continuing Education - Catering/Campus Events
Meeting ID: 989 9144 4084

Hours:
Monday – Friday
8:30 AM – 4:30 PM

For assistance with Quest, Community Education, Kids College, Youth Classes, Leadership Walla Walla, Professional Development, Allied Health, Fire Science, Catering Requests, WWCC Venue Rentals, & Ed2Go online.

Connect to Continuing Education - Campus Events Lobby
General Canvas/eLearning Helpdesk
Meeting ID: 982 5577 1689
Available 7:30-4:00 pm

The Helpdesk is for questions like “How do I do _____ in Canvas?” and problems with logging in, missing classes in Canvas, or Panopto issues.

Or call/email a support technician listed below

Call 1-(541) 600-4425 (Google Voice #) - ([email protected])
Call 1-(509) 557-0465 (Google Voice #) - ([email protected])
call 1 (301) 715-8592 (Zoom phone #) - enter (982 5577 16896 # #) - ([email protected])

Connect to General Canvas Helpdesk
Accessibility – Helpdesk
Meeting ID: 977 0361 3218
Available 8:30-4:30
Unavailable 11:30-12:30 (lunch)

The Accessibility Helpdesk is for students needing support with larger font/icons, screen readers, and translation tools in Canvas and Office365 for English language acquisition students. For faculty, you can receive help with captions and other universal design processes.

Or

Call 1-(509) 557-0122 (Google Voice #) - ([email protected])

Connect to Accessibility – Helpdesk
Learning Support Services
Online learning can be a challenge! From research and writing to Math and Science, your WWCC Learning Support faculty and staff are here to help you succeed.

Library
We are still here to help you online via email and through our 24/7chat service!

TLC
Go to the Online Tutoring Canvas course shell and click the blue “Join this Course” button. Directions are available for setting up tutoring sessions once in the course.

Learning Support Services
Cashiering
Meeting ID: 000 000 000

For assistance with tuition payments and refunds.

Connect to Cashiering Lobby
Student LIfe
Meeting ID: 000 000 000

For assistance with Clubs & Organizations, SGA and other event planning resources.

Connect to Student Life Lobby