WWCC’s Information Technology Serivces (ITS) provides a variety of services to support faculty in their teaching, research, and other personal activities.
For help with network connectivity and software, contact the consultants at the helpdesk by emailing [email protected] or by calling 509.527.4357 (HELP). Walk-in support is available in the main building, building D. Visit the Technology Services page for additional services.
ITS assigns all users a unique username, also referred to as your SID or NetID. It is important you create a secure password for your WWCC account.
For information about the different ways of connecting to the WWCC network from laptop computers, or from mobile devices, click here.
ITS provides Microsoft Office 365, a suite of online services. It includes a full-featured email system with web access, integrated calendaring, support for mobile devices, 50 gigabytes of email storage, and 1 terabyte of document storage. A full suite of Office 365 applications are now available for download by active students.
The college has identified Microsoft Outlook as the central email system for faculty and staff. If you are working away from your office, you can access your email through our web-based Webmail.
For information about access to Canvas, WWCC’s online learning management system, visit canvas.wwcc.edu. Canvas allows faculty to deliver course materials, such as syllabi, handouts, and quizzes, to students; it also provides grade management tools and other functionality.
Canvas currently offers four mobile applications. This brings teaching and learning to mobile device and gives WWCC instructors and students access to their Canvas course information directly from their smartphones and tablets. For more information, see the Canvas Help Center.
For more information about WWCC’s computing centers and instructional labs, go to WWCC Computer Lab Locations & Hours. WWCC also has a mobile laptop cart that is available for use. For more information on that, click here.
To download a free antivirus for home or office use, visit the Free/Discounted Software page. Other software is available as well.
MyWWCC, the college’s portal, is available wwcc.edu/myWWCC. It provides centralized access to various online accounts, such as Canvas, and other resources, such as college and departmental announcements, and other services. MyWWCC is part of the college’s single sign-on system, which means that you may log in using your WWCC netID and password.
Technology Service emphasize “One-Stop Calling,” meaning that all staff and students are encouraged to call the Helpdesk number to ensure the calls are answered, logged, and tracked to completion.
After-hours calls, 7 AM – 5 PM, will be assured a voice mail and will be attended to the next business day. Call the helpdesk at 527.4357 (HELP).
In an after-hours emergency, a technician can be paged at 509.527.4866.