WWCC has established a plan for the continuity of instruction during the Coronavirus (COVID-19) outbreak. This plan follows the Centers for Disease Control and Prevention (CDC) recommendations to increase social distancing while continuing to provide services for students.
Available Instructional Services
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Due to the Stay Home, Stay Healthy directive, the College Store is not open to the public. However, book orders are still being processed!
Students need to place orders for their course materials via the Warrior’s Locker webstore, https://collegestore.wwcc.edu/ .
The website offers the following payment options:
- Bookstore Account (this is for students that have funding from a third party)
We are processing orders as they are received and shipping them to students daily.
If you choose to wait until the first day of class to obtain your materials, expect delays. Please call the College Store at 509-527-4255 or email at [email protected] with any questions that you have.
WWCC students, do you need easy access to money for emergency needs to stay enrolled at WWCC? We want to support you in any way we can.
– Money for a computer or laptop for online courses?
– Internet connection for class? Need a webcam?
– Need help to buy food?
– Are you struggling with housing costs or rent?
All students currently enrolled at WWCC (including out-of-state, international and undocumented students) are eligible.
This free money does not need to be paid back and is available to any WWCC student. One-time grants average around $300, and will be made as funds remain available.
Access: Online registration will be available until April 5th. After this date, students will need to submit an add/drop form in order to add or drop any courses. The add/drop form is located here and can be submitted online: (Add/Drop Form). If permission is needed to register, an email from the appropriate instructor/advisor can be forwarded to [email protected] or uploaded as an attachment to the online Add/Drop Form. Admissions will work with the instructional deans via email to approve late course adds: Tim Toon for Arts & Sciences, Cindy Walker for Workforce, Chad Miltenberger for Clarkston Campus Students.
Other general inquiries can also be sent to [email protected]. Staff will be regularly monitoring this email account during business hours on weekdays. Voicemails will be retrieved several times a day during weekdays as well. For the Walla Walla Campus, students may call 509-524-5168. For the Clarkston Campus, students may call 509-758-3339.
Available Services: Most Admissions/Registration forms are available online and can be submitted online or emailed to [email protected]. Transcripts can be requested online as well: Transcript Requests.
Access: Advisors may be reached through their Advising Shell in Canvas and a Back up Advising Shell will be available for students who are unable to reach their advisor. Email ([email protected]) and voicemail (509-527-4262) will be frequently checked. Messages will advise students to include an email address as communications will be completed primarily through email. Clarkston students have their own Advising shell and students can leave a voicemail at (509-758-3339).
Available Services: Advisors can assist with selecting appropriate courses, building customized educational plans, transfer planning, navigating academic difficulties and business processes for waivers, exceptions, graduation, transcript requests and evaluations, and referrals to appropriate support services.
Access: The Financial Aid Office will be actively responding to voicemail and emails; ([email protected]) during regular business hours. Student information about their financial aid status is available on the Financial Aid Portal.
NOTE: Students must attend online classes regularly. Regular attendance in an online class involves active, visible participation (submitting discussion posts, submissions, exams, etc.) Those who do NOT attend are subject to Return of Title IV processes and can be placed on Financial Aid suspension. At this time, disbursement of funds should occur without any delays. Work Study students should connect with their supervisor to see if remote work options are available.
Available Services: The Financial Aid Office continues to process paperwork. Students may submit most documents via email, ([email protected]). Some documents require in-person submission where Financail Aid personnel are federally required to see and confirm the original document (e.g.,requests for Citizenship documentation, Verification Worksheet V4 or V5 Witnessed, or request for name changes requiring proof of identity). We will be able to accept these original documents if they are NOTARIZED and the documents MUST have all identifying documents stamped with the Notary’s seal. These documents must be mailed to our office, with the date received based off of the postal date stamp. Currently, paperwork may continue to be dropped off at the College Financial Aid office.
There may be a delay in those documents that are able to be emailed ([email protected]) appearing as received in your Financial Aid portal.
Tuition & Fee Payments (Cashiering)
- Student’s may pay full tuition or set up a payment plan online.
- Student’s may choose to mail tuition payments in the form of a check, cashier’s check or money order to
Attention: Business Services, Walla Walla Community College, 500 Tausick Way, Walla Walla, WA 99362.
Please include student name, student number and a phone number where you can be reached if questions arise. Payments will be processed on a daily basis.
- To pay by phone, please call (360) 525-3569 and leave a message including the student name, student number and a phone number where you can be reached. Cashiering staff will be picking up messages throughout the day during business hours. Calls will be returned in the order received.
- Student’s receiving financial assistance for a non-Walla Walla Community College funding source (3rd party sponsor, L&I, DSHS, Work Source, etc.), please have those agencies/sponsors email the payment voucher to [email protected]. You may leave a message for accounts receivable staff at (509) 527-4210. Please include the student name, student number and a phone number where you can be reached.
1098T Tax Forms
- Students may obtain tax information online. You will need to enter the student number and student date of birth. If you need to contact staff with questions, please email [email protected], include student name, student number and a phone number where you can be reached.
Student Checks – Emergency Checks and/or Refunds by Check
- Student checks for emergency assistance and/or refunds will be mailed. The student is advised to check the address on file with the college. Please update information as needed.
Financial Aid Disbursements
- Financial aid is currently scheduled to be disbursed on the morning of April 1, 2020. If changes are made to that date, our office will update this information.
Access: Disability Support Services (DSS) is available by phone, email, and Zoom meetings as needed. Students may call 509-527-4543, messages are checked frequently. Please leave your phone number and an email address to which DSS can respond.
Available Services: DSS will respond to issues related to accommodations, whether the continuity of accommodations or students seeking to establish new accommodations. Any emergent medical needs or concerns should be directed to your healthcare provider or emergency services (911).
Please take into consideration that confidentiality will be considered by DSS at every point, but cannot be guaranteed when communicating with students by phone, email, or Internet. We are attempting to provide the highest level of service to students under these difficult circumstances. Your understanding of the circumstances and the possible limits to confidentiality is implicit in your communication with DSS.
Access: Digital access to many library resources is available through the library website and in Canvas (under your Account and when made available in individual classes).
Available Online Services: 24/7 Ask-a-librarian, digital research content, and more. You can also email WWCC library staff directly. Email/Voicemail is frequently monitored during regular business hours.
Access: Online tutoring is available by appointment at WWCC. Go to the Online Tutoring Canvas course shell and click the blue “Join this Course” button. Directions are available for setting up tutoring sessions once in the course.
Available Online Services: Live, synchronous tutors are available for all Writing, SCience, and Math courses offered at WWCC. Check the schedule in the Canvas course shell for tutor times and subject area availability.
Access: Technology Services can be contacted by calling 509-527-4357, by email [email protected], or via the HelpDesk ticket system
Available Online Services: Technology Services will be offering and supporting all current WWCC technology offerings for off-campus access including but not limited to; Web based applications (Canvas, myWWCC, CCNet, Online Registration, main webpage, email, etc) and Network drive access. For on-campus needs all current offerings will be accessible in limited locations.
As of March 16th, scheduled individual and group campus visits to Walla Walla Community are cancelled. Scheduling of campus visits via our online system has been made unavailable through the end of April. Be advised that any appointments scheduled after April may be subject to cancellation or change. Students who would like to remotely learn more about our programs in Walla Walla can contact Melissa Rodriguez by calling 509.730.0897 and in Clarkston by calling Miguel Inzunza by calling 509.758.1700.
Spring Quarter is Primarily Online
Spring quarter classes begin on April 6.
Canvas course shells for Spring Quarter will not be open for students until the morning of April 6th to allow instructors time to prepare content. Canvas Login Directions.
At this time, Workforce/Trades and Science Labs that cannot be converted online will continue as scheduled. Social distancing will be enforced in the physical space and students will be encouraged to practice good health hygiene (e.g., stay home if you are feeling ill, wash hands frequently, etc.). These sites will undergo frequent sanitizing each day. Students in these classes will be notified of specific course protocols by their instructors through email or Canvas.
Once the Stay Home, Stay Healthy directive is lifted, computer labs may be available for students lacking Internet capabilities. Social distancing will be enforced in these areas once they are available.
Students needing accommodations will have those needs addressed as always.
Campus services will remain available in an online capacity including the Tutoring & Learning Center, Testing Center, Advising and Counseling, Admissions and Registration, Financial Aid, Administration, the College Store, and the Business Office under their regular schedule.
Canvas resources for students are available online and a mobile Canvas app is available through your smart phone app store (directions here). Digital tools which improve accessibility for students are also available.