eLearning faculty support is meeting you where you are, even if that is working remotely from home. Use the links below to access help and support. Students can go to the Student Support page or submit a helpdesk ticket.
Submit a WWCC eLearning Helpdesk ticket
Note: WWCC eLearning Live Helpdesk support appointments will be held via Zoom. Zoom can be used on a computer, tablet, or smartphone. Visit Zoom.us/resources for more information on how to join a meeting via Zoom.
Click to expand for other eLearning help options:
Helpdesk Ticket
WWCC Helpdesk Ticket
(includes IT and eLearning options)
Anytime Self Help
- Direct Share in Canvas
- Canvas-related quick link guides
- Accessibility Self Help tools
- Canvas self-help videos by Instructure
- Zoom Tutorials
- Safely managing Zoom meetings as the host – Tips on How to Avoid Zoombombing
- Managing Documents While Working Remotely
- WWCC IT Knowledge Base Articles – Common IT Questions and Answers
On Demand Recorded Trainings
Humanizing Remote Teaching – Recorded Webinar, Slides, and Handout
SBCTC Presentation – Yes! You Can-vas!
SBCTC Presentation Panopto Creator – Recording in Panopto
Frequently Asked Questions answered here
Canvas 101
Canvas 101 is designed and facilitated by the WWCC eLearning Team. This asynchronous online course is designed for both instructors and student support staff who are new to using the Canvas learning management system (LMS) or who are just getting started. By the end of this course you will have a basic understanding of the Canvas tool set and be ready to begin using Canvas for instruction. Contact [email protected] to enroll.
Canvas 201
This digital pedagogy course will provide you with the adult learning theories, practice, and tools you need to be an excellent online or hybrid instructor. Contact [email protected] to enroll.
Accessibility 101
The purpose of this course is to introduce the basics of accessibility with emphasis placed on making content accessible while promoting proactive (as opposed to reactive) steps that instructors can take to create and advocate for accessible content.