• Most functions are turned on with an asterisk (*) and a numeric code and are turned off with a pound sign (#) and the same code that turns it on.
  • *4 is the “send calls” code. If you hear a half ring and your calls go to voice mail, you have pressed *4.
  • #4 will undo the “send calls”, so your phone rings normally again at your desk (3-4 rings) and then goes to voice mail.
  • Old style phones without a message waiting lamp use a flutter dial tone to identify voice mail.


More Tips

Telephone Codes
Function Code Definition
Walla Walla Voice Mail Access # 1877 Access WW campus voice mail
Walla Walla Off Campus Voice Mail 509.527.1877 Access WW off campus voice mail
Clarkston Voice Mail Access # 1517 Access Clarkston campus voice mail
Clarkston Off Campus Voice Mail 509.758.1517 Access Clarkston off campus voice mail
Transfer a call to a person's voice mail 1850 Sends the caller directly to extensions voice mailbox. Press Transfer, then dial 1850. Once you hear the message, enter the person's extension. Then press Transfer again. Note: Do NOT just press Transfer then 1850 unless the caller knows the extension they would need to enter and understands the need to do so.
Skip entering your extension # If you call voice mail access # from your own ext. you don't have to enter your extension just #
Personal list access 70 Dial entry (#1) on your personal list ex: 7001
Group list access (not currently used) 71 Dial entry (#1) on your group's list ex: 7101
System list access (not currently used) 72 Dial entry (#1) on the system-wide list ex: 7201
Last Number Dialed Access Code *9 Redial the last number you dialed
Send All Calls Activation: *4 All calls go immediately to coverage path. Usually voice mail
Send All Calls Deactivation: #4 All calls ring normally then voice mail
Call pickup in your group *7 Phone ringing in your area
Drop voice mail talk over call **9 You answered just as voice mail started
Park a call *6 A call can be picked up from another phone
Pick up a parked call #6 Retrieve a call you parked at another phone ex: #6XXXX
In the following examples: OOOO (other) is an extension, and MMMM (mine) is your extension
Forward your calls to another extension *2MMMMOOOO All calls ring at extesion OOOO
Note 1: You will hear a stutter dial tone after MMMM. If not, call for help.
Note 2: If the other extension doesn’t answer, the calls are routed to your coverage path which is usually your voice mail.
Unforward call *2MMMM All calls ring at extesion MMMM

*TIP* – to change the name that is spoken for your extension, press 5 and then 5 again when you get into your voice mail box using the voice mail access # above.