Upon satisfactory completion of this course, the student will be able to demonstrate the following competencies:
A. Identify the role and responsibilities of office professionals and determine skills and qualities necessary for successful performance in ever-changing offices.
B. Utilize Internet to locate information related to each course or project topic.
C. Effectively demonstrate use of voice mail, e-mail, fax machines, and proper telephone techniques.
D. Demonstrate use of proper mail processing procedures.
E. Evaluate express mail services and various classes of mail offered by the U.S. Post Office.
F. Demonstrate ability to communicate knowledge of computer hardware, networks, and emerging computer technologies.
G. Demonstrate ability to plan meetings and conferences.
H. Demonstrate ability to make and coordinate travel arrangements and prepare required supporting documents.
I. Define and use basic business related terminology.
J. Design an ergonomic work environment.
K. Understand general office security.
L. Explain methods of procuring office supplies and maintaining necessary office inventories.
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