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Master Course Outline
Oral Communication in the Workplace

Course Number: OCSUP 102
Credits: 3
Hours per Quarter: 30

Lecture Hours:30


Description
Emphasizes the development of content and relationship for effective oral communication. Topics include oral communication skills, interpersonal communication skills, effective listening, and intercultural communication.

Intended Skills and Attitude Outcomes
A. Demonstrate competency in the following oral communication skills:
1. Prepare and present a minimum of one oral presentation.
2. Demonstrate proper diction in oral communication.
3. Demonstrate impromptu speaking skills.
4. Demonstrate the ability to ask and answer questions effectively.
5. Demonstrate telephone communication skills.

B. Demonstrate interactive communication skills and conflict resolution with peers, supervisors, contractors, vendors, customers, clients, etc.
C. Develop listening skills.
D. Demonstrate an awareness of appropriate oral communication across cultural, gender and age parameters.
E. Recognize non-verbal communication techniques.
F. Development of student portfolio.


Syllabi Listing
Course
Year Quarter
Item
Instructor  
OCSUP 102
Winter 2013
0353
Lois Fuller
OCSUP 102
Fall 2012
5646
Roberta Hazeltine
OCSUP 102
Fall 2012
1647
Roberta Hazeltine
OCSUP 102
Fall 2012
1644
Nancy Reller
OCSUP 102
Summer 2012
1647
Roberta Hazeltine
OCSUP 102
Winter 2012
1645
Lois Fuller
OCSUP 102
Fall 2011
1647
Nancy Reller
OCSUP 102
Fall 2011
1644
Nancy Reller
OCSUP 102
Fall 2010
1644
Nancy Reller
OCSUP 102
Spring 2009
1645
Velma Cummins
OCSUP 102
Winter 2009
1645
Velma Cummins
OCSUP 102
Fall 2008
1644
Velma Cummins
OCSUP 102
Spring 2007
9610
Virginia Burnett
OCSUP 102
Spring 2007
9609
Virginia Burnett
OCSUP 102
Fall 2006
1644
Velma Cummins
OCSUP 102
Winter 2006
9609
Virginia Burnett
OCSUP 102
Fall 2004
1646
Bobbi Hazeltine
OCSUP 102
Spring 2004
8448
Cheri Armstrong
OCSUP 102
Winter 2004
2288
Fernando Villagomez
OCSUP 102
Winter 2003
2288
Fernando Villagomez

OCSUP 102
Fall 2002
1646
Bobbi Hazeltine



Two Year Projected Schedule

Year One* Year Two**
Fall
Winter
Spring
Summer
Mini 
Fall
Winter
Spring
Summer
Mini
X
X
X
 
 
X
X
X
 
 

*Year one is all odd years (2003-2004)
**Year two is all even years (2004-2005)