|A. Demonstrates effective listening skills.
B. Demonstrates effective speaking skills.
C. Applies decision-making strategies.
D. Recognizes and solves problems.
E. Exhibits commitment to organization, exerts effort and perseverance, and ensures work quality.
F. Demonstrates self-confidence, self-reliance, and self-discipline and seeks self-improvement opportunities.
G. Works to identify and remove social barriers and encourages cooperation and negotiation.
H. Appropriately modifies and aggressively pursues goal attainment.
I. Responsibly challenges unethical practices and decisions and formulates ethical course of action.
J. Prepares and organizes multiple schedules, manages timelines, and recommends timeline adjustment.
K. Analyzes and integrates multiple items of data and contrasts conflicting data.
L. Analyzes organization of information and transfers information between formats.
M. Makes exceptional effort on behalf of customer and resolves conflict to customer’s satisfaction.