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Master Course Outline
Customer Service

Course Number: BUS 102
Credits: 5
Hours per Quarter: 50

Lecture Hours:50


Description
Examines concepts of service management and customer relation skills. Topics covered include; understanding customer service levels, designing appropriate service delivery methods, evaluating customer satisfaction, creating effective customer experiences, identifying cultural differences, and understanding eCommerce transactional technologies. Emphasizes the importance of trust and privacy in customer relationships, including privacy policies and use of personal data. Formerly BA 102.

Intended Skills and Attitude Outcomes


Syllabi Listing
Course
Year Quarter
Item
Instructor  
BUS 102
Fall 2014
0302
Anne Nelson
BUS 102
Spring 2014
6054
Emmalee Brice
BUS 102
Winter 2014
0302
Anne Nelson
BUS 102
Fall 2013
0302
Anne Nelson
BUS 102
Spring 2013
6054
Linda Lane
BUS 102
Spring 2012
6054
Linda Lane
BUS 102
Spring 2012
0302
Francis Lyons
BUS 102
Winter 2012
6045
Linda Lane
BUS 102
Winter 2012
0302
Francis Lyons
BUS 102
Fall 2011
6052
Linda Lane
BUS 102
Spring 2011
6054
Linda Lane
BUS 102
Spring 2011
0560
Francis Lyons
BUS 102
Winter 2011
6381
Linda Lane
BUS 102
Winter 2011
0305
Francis Lyons
BUS 102
Spring 2010
6054
Linda Lane


Two Year Projected Schedule

Year One* Year Two**
Fall
Winter
Spring
Summer
Mini 
Fall
Winter
Spring
Summer
Mini
X
 
X
 
 
X
 
X
 
 

*Year one is all odd years (2003-2004)
**Year two is all even years (2004-2005)