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Master Course Outline
Fundamentals of Selling and Customer Service

Course Number: AGRI 210
Credits: 3
Hours per Quarter: 30

Lecture Hours:30


Description
Structure and background of personal selling, concepts of human relations, and communications as they relate to a sales presentation. The objective is to build good skills in selling and providing service to the customer.

Intended Skills and Attitude Outcomes
A. Knowledge of the role and importance of sales in business and marketing.
B. Knowledge of the responsibilities of sales personnel.
C. Knowledge of customer needs and how to relate to customers.
D. Knowledge of why people buy.
E. Ability to communicate with others and knowledge of the communication process.
F. Ability to prepare and make a sales presentation.
G. Ability to use written communication.
H. Knowledge of different pricing methods.


Syllabi Listing
Course
Year Quarter
Item
Instructor  
AGRI 210
Winter 2011
0005
Jessica Johnson
AGRI 210
Winter 2005
0009
Debora Frazier
AGRI 210
Winter 2004
0009
Debora Frazier
AGRI 210
Winter 2003
0009
Debora Frazier



Two Year Projected Schedule

Year One* Year Two**
Fall
Winter
Spring
Summer
Mini 
Fall
Winter
Spring
Summer
Mini
 
X
 
 
 
 
X
 
 
 

*Year one is all odd years (2003-2004)
**Year two is all even years (2004-2005)