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Master Course Outline
OCSUP 102
Oral Communication in the Workplace


Credits: 3
Clock Hours per Quarter: 30

AA Discipline:

Lecture Hours:30


Description
Emphasizes the development of content and relationship for effective oral communication. Topics include oral communication skills, interpersonal communication skills, effective listening, and intercultural communication.

Intended Learning Outcomes
  • Demonstrate competency in the following oral communication skills:
    a. Prepare and present a minimum of one oral presentation.
    b. Demonstrate proper diction in oral communication.
    c. Demonstrate impromptu speaking skills.
    d. Demonstrate the ability to ask and answer questions effectively.
    e. Demonstrate telephone communication skills.
  • Demonstrate interactive communication skills and conflict resolution with peers, supervisors, contractors, vendors, customers, clients, etc.
  • Develop listening skills.
  • Demonstrate an awareness of appropriate oral communication across cultural, gender and age parameters.
  • Recognize non-verbal communication techniques.
  • Development of student portfolio.

  • Course Topics
  • Oral Communication Skills
  • Effective Listening
  • Intercultural Communication

  • Syllabi Listing See ALL Quarters
    Course
    Year Quarter
    Item
    Instructor  
    OCSUP 102
    Winter 2013
    0353
    Lois Fuller
    OCSUP 102
    Fall 2012
    1644
    Nancy Reller
    OCSUP 102
    Fall 2012
    5646
    Roberta Hazeltine
    OCSUP 102
    Fall 2012
    1647
    Roberta Hazeltine
    OCSUP 102
    Summer 2012
    1647
    Roberta Hazeltine


    Two Year Projected Schedule

    Year One* Year Two**
    Fall
    Winter
    Spring
    Summer
    Mini 
    Fall
    Winter
    Spring
    Summer
    Mini
    X
    X
    X
     
     
    X
    X
    X
     
     

    *If fall quarter starts on an odd year (2003, 2005, etc.), it's Year One.
    **
    If fall quarter starts on an even year (2002, 2004, etc.), it's Year Two.