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Master Course Outline
OCSUP 102
Oral Communication in the Workplace


Credits: 3
Clock Hours per Quarter: 30

AA Discipline:

Lecture Hours:30


Description
Oral communication prepares students to communicate effectively and professionally in the workplace. Students explore fundamentals of maintaining productive interpersonal interactions in workplace settings through experiential learning activities. This course contributes to the student's workplace communication skills as the student learns to give and receive constructive criticism from others in classroom and on-line discussion and activities.

Intended Learning Outcomes
  • Assess use of communication strategies in giving directions and observing results.
  • Use effective conflict resolution skills with peers, supervisors, contractors, vendors, customers, and clients.
  • Distinguish between proper and improper telephone ettiquette and describe strategies for improving communication.
  • Present and defend ideas at meetings.
  • Provide examples of group dynamics and describe strategies for building effective workplace teams.
  • Analyze and report on the impact of body language in communication.
  • Demonstrate grammatical accuracy, speech fluency, command of word forms and correct vocabulary usage.
  • Identify, describe and discuss issues of discrimination and impact in the workplace.

  • Course Topics
  • Delivering an effective message
  • Effective listenting and formulating questions that clarify the speaker's message
  • Intercultural communication
  • Professionalism in the workplace

  • Syllabi Listing See ALL Quarters
    Course
    Year Quarter
    Item
    Instructor  
    OCSUP 102
    Winter 2015
    0353
    Bobbi Hazeltine
    OCSUP 102
    Winter 2013
    0353
    Lois Fuller
    OCSUP 102
    Fall 2012
    1644
    Nancy Reller
    OCSUP 102
    Fall 2012
    5646
    Roberta Hazeltine
    OCSUP 102
    Fall 2012
    1647
    Roberta Hazeltine


    Two Year Projected Schedule

    Year One* Year Two**
    Fall
    Winter
    Spring
    Summer
    Mini 
    Fall
    Winter
    Spring
    Summer
    Mini
    X
    X
    X
     
     
    X
    X
    X
     
     

    *If fall quarter starts on an odd year (2003, 2005, etc.), it's Year One.
    **
    If fall quarter starts on an even year (2002, 2004, etc.), it's Year Two.