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Master Course Outline
MEDA 114
Therapeutic Relationships


Credits: 2
Clock Hours per Quarter: 20

AA Discipline:

Lecture Hours:20


Description
Emphasizes the importance of communication in the medical setting. Students will learn to utilize well-defined professional skills to increase the effectiveness of communication between themselves and their patients. Topics discussed will include how cultural influences, biases, and prejudices may affect interactions; listening skills; verbal and non-verbal communication; roadblocks to effective communication; and interview techniques. Prerequisite: Admission to the Medical Assisting program. Recommended: READ 088 or higher.

Intended Learning Outcomes
  • Describe the communication cycle
  • Discuss the concept of active listening
  • Utilize understanding of the theories of Maslow and Erikson to increase effective communication
  • Understand common roadblocks to therapeutic communication
  • Describe the effects of loss, death, and grief
  • Demonstrate appropriate telephone communication
  • Understand communication ethics
  • Demonstrate interview techniques

  • Course Topics
  • Introduction to therapeutic communication skills
  • Communication cycle
  • Active listening
  • Maslow's Hierarchy of Needs
  • Erikson's Theory of Psychosocial Development
  • Roadblocks to therapeutic communication
  • Loss, death, and grief
  • Telephone techniques
  • Communication ethics
  • Workplace stress
  • Interview techniques

  • Syllabi Listing See ALL Quarters
    Course
    Year Quarter
    Item
    Instructor  
    MEDA 114
    Winter 2014
    3974
    Tami Mitchell
    MEDA 114
    Winter 2014
    6400
    Tami Mitchell
    MEDA 114
    Winter 2012
    3971
    Jan Kruper
    MEDA 114
    Winter 2012
    6400
    Jan Kruper
    MEDA 114
    Winter 2011
    3971
    Jan Kruper


    Two Year Projected Schedule

    Year One* Year Two**
    Fall
    Winter
    Spring
    Summer
    Mini 
    Fall
    Winter
    Spring
    Summer
    Mini
     
    X
     
     
     
     
    X
     
     
     

    *If fall quarter starts on an odd year (2003, 2005, etc.), it's Year One.
    **
    If fall quarter starts on an even year (2002, 2004, etc.), it's Year Two.