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Master Course Outline
EV 299
Professional Wine Leadership


Credits: 1
Clock Hours per Quarter: 15

AA Discipline:

Lecture Hours:10    Lab Hours:5


Description
Students will develop an awareness of the leadership skills necessary to be successful in winery tasting rooms. Students will explore the history of the Walla Walla wine region, and understand how to apply that knowledge and appropriate customer service skills to enhance the customer experience within the wine industry. A current MAST permit is required as a part of the course.

Intended Learning Outcomes
  • Describe the history of the Walla Walla wine industry.
  • Compare and contrast customer experiences at local wineries.
  • Discuss interpersonal behaviors and the resulting effects upon working relationships and customer relations.
  • Perform wine service tasks appropriate to tasting room attendants.
  • Observe and report customer experiences within the wine industry.

  • Course Topics
  • Tasting room etiquette
  • Local and regional wine styles
  • Appropriate communication in the tasting room
  • Customer service in the tasting room
  • Point of Sale system

  • Syllabi Listing See ALL Quarters
    Course
    Year Quarter
    Item
    Instructor  
    EV 299
    Spring 2014
    0342
    Tim Donahue
    EV 299
    Winter 2014
    0338
    Tim Donahue
    EV 299
    Winter 2013
    0338
    Tim Donahue
    EV 299
    Winter 2012
    0338
    Jeffrey Popick
    EV 299
    Winter 2010
    0338
    Valerie Fayette


    Two Year Projected Schedule

    Year One* Year Two**
    Fall
    Winter
    Spring
    Summer
    Mini 
    Fall
    Winter
    Spring
    Summer
    Mini
     
     
    X
     
     
     
     
    X
     
     

    *If fall quarter starts on an odd year (2003, 2005, etc.), it's Year One.
    **
    If fall quarter starts on an even year (2002, 2004, etc.), it's Year Two.