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Master Course Outline
BUS 157
Human Relations in Business

Credits: 5
Clock Hours per Quarter: 50

AA Discipline:

Lecture Hours:50


Description
 Assess and develop human relations skills through a skill building approach with an emphasis on self-esteem and maintaining positive attitudes. Topics include understanding human relations, behavior, and performance; diversity in personality and learning styles; perception; attitudes; values; communication skills; motivation; leadership; transactional analysis; assertiveness and conflict resolution; power, politics, and ethics; teams; problem-solving and decision-making, change; productivity and participative management. Recommended: READ 088. Formerly BA 157.

Intended Learning Outcomes
  • Explain of the importance of human relations skills.
  • List the guidelines to effective human relations.
  • Compare and contrast the relationship between behavior, human relations, and organizational performance.
  • Explain and compare different types of personality.
  • List the biases of perception.
  • List and explain the steps in the communication process.
  • Communicate effectively.
  • Explain the four classifications of motivation theories.
  • Demonstrate knowledge of effective leadership traits and different leadership styles.
  • Recognize and explain how leadership styles affect behavior, human relations, and performance.
  • Discuss conflict management styles.
  • Identify the importance of vertical and horizontal relationships.
  • Demonstrate awareness of cultural diversity.
  • Demonstrate the ability to develop sensitivity for cultural diversity.
  • Explain the three ego states of transactional analysis.
  • Utilize problem solving and decision-making techniques.
  • List and explain the attributes that employers look for in hiring.
    		•

    Course Topics
  • Attitude and self-esteem
  • Work ethic
  • Integrity
  • Teamwork and responsibility
  • Workplace politics and handling conflict
  • Building relationships
  • Verbal and nonverbal communication
  • Anger management
  • Leadership and organization
  • Managing change
  • Time management
  • Employment laws
    		•

    Syllabi Listing See ALL Quarters
    Course
    Year Quarter
    Item
    		Instructor  
    BUS 157
    Spring 2013
    0296
    		 Dan Biagi
    BUS 157
    Winter 2013
    0297
    		 Dan Biagi
    BUS 157
    Winter 2013
    6061
    		 Lisa Young
    BUS 157
    Fall 2012
    0276
    		 Dan Biagi
    BUS 157
    Spring 2012
    0296
    		 Dan Biagi


    Two Year Projected Schedule
    Year One* Year Two**
    Fall
    Winter
    Spring
    Summer
    Mini 
    Fall
    Winter
    Spring
    Summer
    Mini
    X
    X
    X
     
     
    X
    X
    X
     
     

    *If fall quarter starts on an odd year (2003, 2005, etc.), it's Year One.
    **    If fall quarter starts on an even year (2002, 2004, etc.), it's Year Two.

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