Identifying, Preventing and Reporting Spam
SPAM and phishing scams have become far more sophisticated and believable. Because of that, we would like to help you recognize some of the common identifying marks. One of these earmarks (such as a misspelling – hey, we are all imperfect) may or may not indicate SPAM. The more identifiers, the more confident you can be that it is SPAM.
Generally, you do not need to notify us when you receive SPAM, unless you have a question as to its authenticity. Just use one of the methods in the second list below to remove it.
How to Identify SPAM / Phishing (Compare this list to the graphics at the bottom)
- Sender – A message from someone who is not a known IT employee or from: “WWCC Helpdesk firstname.lastname@example.org”
- A URL identifier from another country (“.ru”, “.uk”, etc.)
- A spoofed message may include “@wwcc.edu” in the sender’s address, so that alone is not a guarantee that a message is legitimate. However, any official-looking technology message that is not from an email that ends with “@wwcc.edu” is definitely a red flag
- Recipient – A message that appears to be addressed to someone other than yourself
- Inclusion of the sender’s IP address (e.g., “192.168.0.1”)
- The wording:
- Incorrect word usage and/or grammar
- States that you need to “re-authenticate”, “validate” or “re-validate” your account
- References to charges to your account for something that you did not order
- Contact the vendor directly if you have any questions
- An ‘over the limit’ message from us will include instructions on how to clean up your email
- It is not from "Your Friendly Technology Services HelpDesk Team"
(Amanda, Bill, Brad, Danielle, Dave, Debbie, Debbie, Emily, Forrest, Glen, Jack, Jeff, Kevin, Luke, Miguel, & Vivian)…”
- A link that does not lead to the WWCC or Microsoft web sites or another legitimate site
- Clicking the link may infect your computer!
- Clicking the link may take you to an official-looking website where you put in your credentials. Then the spammer is able to send out SPAM from your address to people in your Contacts list who trust you and may get a similar result!
- In some messages, every attempt is made to make it appear as though a link is to a legitimate website, so look for other signs
- Mouse-over the link and look for the actual URL at the bottom or next to the cursor
- Any messages claiming to be from someone you know or an official that asks for money, promises you money, or asks for your bank account or other credentials
- Again, contact the person or institution directly for verification if it really sounds legitimate
What to do with SPAM, phishing scams and the like (You may have to open the message or you may not have all options, depending on your version of Outlook or your email client):
- Once again, if you think it may be legitimate contact the sender via other means
- Delete it
- If you have a red envelope at the top of your email (See graphic below), select the message and click it
- To install the Outlook plug-in, click or navigate to: N:\Outlooksoftware\Outlook_plugin\outlook_plugin.exe
- Right-click and send to your Junk mail folder
- Forward it to email@example.com
- Mark it as spam (Same as sending it to firstname.lastname@example.org)
- Block the sender (See graphic below)
- Note: Use only for senders from whom you repeatedly receive SPAM. Spammers usually create new addresses daily, and you are limited in how many senders you can block.
A valid over-limit message -- (click image to enlarge)
Phishing -- (click image to enlarge)
We hope this helps you to distinguish our valid technical email messages from the frauds.
If you do receive SPAM, remember that you can simply delete the email or forward it to email@example.com
Your Friendly Technology Services HelpDesk Team
(Amanda, Bill, Brad, Danielle, Dave, Debbie, Debbie, Emily, Forrest, Glen, Jack, Jeff, Kevin, Luke, Miguel, & Vivian)