Student KIOSK Troubleshooting



Problem 

Some of you may be having trouble accessing the Online Student KIOSK due to WWCC's 128-bit encryption certificate we installed for Spring Quarter, 2002. This higher-security certificate was installed to protect both students and staff. However, not all browsers are compatible with 128-bit encryption. You may not be able to access the Student KIOSK. (The KIOSK is needed to register for classes, etc.) Below are a couple of things you can do to correct this problem.

128-Bit Encrytion Check

Check to see if your current browser version is 128-bit compatible. To do this select "Help" from the top menu bar, then select "About Internet Explorer". The window that pops up should give you information like what browser version it is and what Cipher Strength (encryption) it uses.

Upgrade Internet Explorer 

Windows Update     

  • http://windowsupdate.microsoft.com
    For anyone who uses windows, this should be a page that visit all the time! The windows update website will keep your windows machine secure, compatible, and up to date.

Please Note:The Degree Audit (Degree Works) is not available off campus.

If you have tried the solutions mentioned above and are still experiencing problems, please write or call. helpdesk@wwcc.edu or call the WWCC Helpdesk:

(509)527-4357 (off campus) or ext. 4357 (on campus)